1. GENERAL PROVISIONS
These general terms and conditions for the supply of services and spare parts (the “GT&C”) shall apply.
Furthermore, the following terms shall apply:
- ORGALIME R02
Applies in addition to these GT&Cs, where an “SLA” Service Level Agreement is not valid/existing.
- ORGALIME M2000
Applies in addition to these GT&Cs, where an “SLA” Service Level Agreement is valid/existing.
- ORGALIME S2012
Applies in addition to these GT&Cs.
Red Rock AS (Contractor) Quotation and these GT&Cs together make up the “Contract” between the supplier and the Customer.
In the event of conflict between the provisions of the Quotation and these GT&Cs, and the provisions contained in the Customer inquiry, order confirmation, or contract, or Orgalime R02, or Orgalime M2000, the Quotation and GT&Cs by supplier shall prevail.
Contract: shall have the meaning as defined in clause 1.
Supplier: Red Rock AS
Customer: the party set out as being the “Customer” in the Purchase Order/Service Order/Quotation/Project.
Services: the services to be provided by the Supplier under this Contract, usually consisting of one or more of the following: troubleshooting, repair and maintenance, delivery and/or installation of Spare Parts or Other Equipment, commissioning, annual or 5-year inspections, certification, training, consulting, etc.
3. DELIVERY, PASSING OF RISK, CHARGES AND PAYMENT
Delivery of any Spare Parts or Other Equipment as part of the Services shall be Ex works in accordance with Incoterms 2010 at such premises to be notified to the Customer.
In consideration for the provision of the Services by the Supplier, the Customer shall pay the fees invoiced by the Supplier based on the hourly rates and charges as set out in the Quotation, which shall be on a time and materials basis. The figures provided in any Quotation shall, whether in respect of hourly rates or anticipated time required or otherwise, and unless otherwise stated in the Service Order, always be an estimation only. Reference is made to supplier`s official service rates.
The charges payable for the Services shall be calculated in accordance with the Supplier’s daily fee rates, as set out in the Quotation or official service rates and as amended from time to time by the Supplier upon giving written notice.
The Supplier will charge any occurred documented cost plus a minimum of 12 hours work per day in respect of each person/engineer, regardless of the amount of work carried out. For occurred documented cost, this may be but is not limited to materials supplied without any quotation, and reference shall be made to original bills and receipts and be marked up with an administration fee of maximum +10%.
In case cancellations of travel arrangements, flights, closed borders, limited access to a country, limited access to port or vessel, diseases, quarantine, epidemics, pandemics, the Supplier will charge any occurred cost plus a minimum of 12 hours work per day in respect of each person/engineer. The customer is responsible to assure health and safety on board a vessel for each person/engineer, furthermore to return each person/engineer to a port in Norway in case return to Norway is not possible within reasonable time (14 days after completed work).